General Terms and Conditions for Hotel Urania Betriebs GmbH

Table of contents
§ 1 Validity of GTC 2
§ 2 Booking / Deposit / Cancellable – Non-cancellable booking 2
§ 3 Check-In / Check-Out / Late Check-Out / Breakfast 3
§ 4 Withdrawal from the booking Hotel Urania / Obstructions to arrival 4
§ 5 Provision of alternative accommodation 4
§ 6 Rights of the hotel customer 5
§ 7 Obligations of the hotel customer 5
§ 8 Rights of Hotel Urania 6
§ 9 Exclusion of liability of Hotel Urania for damage to property / valuables brought in
valuables 6
§ 10 Keeping animals 6
§ 11 No obligation to extend the accommodation 7
§ 12 Termination of the accommodation contract / Early departure of the hotel customer /
Termination for good cause 7
§ 13 Illness of the guest 8
§ 14 Place of performance, place of jurisdiction and choice of law 9
§ 15 Miscellaneous 9

§ 1 Validity of the GTC
1.1 These General Terms and Conditions apply to the entire hotel operations of
Hotel Urania Betriebs GmbH (hereinafter referred to as “Hotel Urania”).
1.2 These General Terms and Conditions do not exclude special agreements.
These General Terms and Conditions are subsidiary to individual agreements.
1.3 Hotel Urania does not accept references to its own terms and conditions.
§ 2 Booking / Deposit / Cancellable – Non-cancellable booking
2.1 The accommodation contract for the overnight stay at Hotel Urania comes into force upon
acceptance of the hotel customer’s booking by Hotel Urania. Electronic
declarations are deemed to have been received if Hotel Urania can retrieve them under normal
circumstances, and receipt takes place during Hotel Urania’s announced business hours.
of Hotel Urania.
2.2 Hotel Urania is entitled to conclude the accommodation contract only under the condition
that the hotel customer makes a down payment. In this case, Hotel
Urania is obliged, before accepting the written or verbal booking of the Hotel
the hotel customer of the deposit required. If the hotel
customer agrees to the down payment (in writing or verbally), the accommodation
accommodation contract is concluded upon receipt of the declaration of consent to the payment of the
the down payment by the hotel customer at Hotel Urania.
2.3 The hotel customer is obliged to pay the deposit no later than 7 days (in advance) before the accommodation.
accommodation. The costs for the monetary transaction (e.g. transfer
transfer charges) shall be borne by the hotel customer. For credit and debit cards, the respective
conditions of the card companies apply.
2.4 The deposit is a partial payment of the agreed fee.
2.5 Hotel Urania offers a lower rate for non-cancellable bookings.
bookings. There is also a variant for cancelable bookings. Here the
can be canceled up to 24 hours before departure. There is a higher rate for this
higher rate.
2.6 In the case of online bookings outside the Hotel Urania website via
booking platforms, the terms and conditions of the respective provider apply to the booking itself.
For the actual hotel stay and for the accommodation contract, however
the present GTCs of Hotel Urania.
2.7 The prices quoted for bookings are subject to supply and demand. The
prices are shown by Hotel Urania on its website on the one hand and
on the other hand, they are available at the reception desk.

§ 3 Check-In / Check-Out / Late Check-Out / Breakfast
3.1 Unless Hotel Urania offers a different check-in time, the hotel customer has the right to
the rented rooms from 3 p.m. on the agreed day (“arrival day”) (check-in).
(check-in).
The Hotel Urania reception desk is staffed 24 hours a day. The arrival by the
hotel customer must arrive by 24.00 hours at the latest. If the arrival does not take place by 24.00
the day is deemed to have been consumed and must be paid for if the customer does not arrive on time.
and must be paid for.
Hotel customers are obliged to register. They are obliged to register in the
Hotel Urania’s guest directory in paper form.
3.2 If a room is occupied for the first time before 6.00 a.m., the previous night counts as the first overnight stay.
previous night counts as the first overnight stay.
3.3 The rented hotel rooms must be vacated by the hotel customer by 12.00 noon on the day of departure (check-out).
noon on the day of departure (check-out). Hotel Urania is entitled to charge for an additional day
Hotel Urania is entitled to charge an additional day if the rented rooms are not vacated by the deadline.
3.4 The hotel customer may book a late check-out with Hotel Urania until 15:00.
o’clock. An additional fee of € 25.00 per late check-out will be charged for this.
In the case of late check-out, the hotel customer must vacate the booked room by 3.00 pm.
and vacate it.
3.5 Breakfast is offered by Hotel Urania from 7.00 am to 10.00 am.
3.6 Hotel Urania has rented an external garage in the adjacent neighboring property.
rented. Individual garage spaces can be made available to hotel customers of
Hotel Urania can be made available for a fee. As these are not the hotel’s own
premises, Hotel Urania expressly accepts no liability for theft or damage to the
theft of or damage to the hotel customer’s vehicle.
3.7 Upon check-in/check-out of the hotel customer, there is a separate storage room for luggage in the reception area of Hotel Urania.
in the Hotel Urania. No liability is expressly assumed for the suitcases stored there.
for the suitcases stored there.
§ 4 Withdrawal from the booking Hotel Urania / impediments to arrival
Withdrawal by Hotel Urania
4.1 If the booking provides for a down payment and the down payment has not been made by the hotel customer
paid by the hotel customer on time, Hotel Urania may withdraw from the accommodation contract without
without a grace period.
4.2 If the hotel customer does not show up by midnight on the agreed day of arrival
day of arrival, there is no obligation to provide accommodation unless a later time of arrival has been
has been agreed.
4.3 If the hotel customer has paid a deposit (see 2.2), the rooms shall remain available until 12.00 noon at the latest.
the rooms remain reserved until 12.00 noon on the day following the agreed day of arrival at the latest.
following the agreed day of arrival. In the case of advance payment of more than four days, the
accommodation obligation ends at 6 p.m. on the fourth day, whereby the day of arrival is
day, unless the guest announces a later day of arrival.
4.4 Up to 3 months before the agreed date of arrival of the hotel customer at the latest, the
accommodation contract by Hotel Urania for objectively justified reasons, unless otherwise agreed.
justified reasons, unless otherwise agreed, by means of a unilateral declaration.
unilateral declaration.
Impediments to arrival
4.5 If the hotel customer is unable to appear at the accommodation establishment on the day of arrival
because unforeseeable extraordinary circumstances (e.g. extreme snowfall,
unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the hotel customer is
shall not be obliged to pay the agreed fee for the days of arrival.
4.6 The obligation to pay the fee for the booked stay shall be revived from the time of arrival
if arrival is possible again within three days.
§ 5 Provision of alternative accommodation
5.1 Hotel Urania may provide the hotel customer with adequate alternative accommodation (of the same quality)
quality, if this is reasonable for the hotel customer, especially if the deviation is
deviation is minor and objectively justified.
5.2 An objective justification is given, for example, if the room(s) has (have) become unusable.
rooms) have become unusable, guests who have already been accommodated extend their stay, there is an
guests are extending their stay, there is an overbooking or other important operational measures
necessitate this step.
5.3 Any additional expenses for the replacement accommodation shall be borne by Hotel Urania.
§ 6 Rights of the hotel customer
6.1 By accepting the booking, the hotel customer acquires the right to the usual
use of the rented rooms and the facilities of Hotel Urania, which are
which are usually accessible to guests for use without special conditions
and to the usual service. The hotel customer must exercise his rights
in accordance with any hotel and/or guest guidelines (house rules).

§ 7 Obligations of the hotel customer
7.1 The hotel customer shall be obliged to pay the agreed remuneration plus any additional amounts
agreed fee plus any additional amounts incurred due to the separate
services used by him and/or the guests accompanying him, plus statutory value added tax.
plus statutory value added tax.
7.2 Hotel Urania is not obliged to accept foreign currencies. If Hotel
Urania accepts foreign currencies, these will be accepted in payment at the current
taken. Should Hotel Urania accept foreign currencies or cashless means of payment
means of payment, the hotel customer shall bear all associated costs, such as inquiries
inquiries with credit card companies, telegrams, etc.
7.3 The hotel customer shall be liable to Hotel Urania for any damage caused by him or the guest
or other persons who, with the knowledge or will of the hotel customer, accept services from
Hotel Urania with the knowledge or will of the Hotel Customer.
7.4 The hotel customer shall be liable for any damage to rented premises, to other
other premises of Hotel Urania and to the inventory of Hotel Urania
is prohibited. In the event of any damage to property, the hotel customer must pay Hotel Urania at least
at least a minimum compensation of € 500. Any further damage
in the event of damage to property will be charged to the customer by Hotel Urania.
7.5 The hotel customer is prohibited from smoking on the premises of Hotel Urania.
In the event of a breach of the smoking ban, the hotel customer undertakes to pay a
lump-sum compensation / a contractual penalty in the amount of € 500,-, which is not
which is not subject to judicial moderation.
7.6 Furthermore, the hotel customer is prohibited from stealing any inventory of Hotel Urania.
is prohibited. Should such theft occur, Hotel Urania will immediately report it to the relevant authorities.
report it to the relevant authorities.
7.7 Booked double rooms may only be used by two persons. Booked
Single rooms may only be used by one person.
7.8 The hotel customer is prohibited from using electrical devices brought into the hotel.
prohibited.
7.9 The misuse of existing electronic devices in the Hotel Urania is also prohibited.
The hotel customer is also prohibited from doing so.
7.10. Any damage caused by hotel customers will be charged to their credit card to the extent of the damage.
the extent of the damage from the hotel customer’s credit card.
7.11. The hotel customer is obliged to return the key to the booked hotel room by the time of departure at the latest.
the booked hotel room by the time of departure at the latest. In the event that the key is not returned
a lump sum of € 100,- will be charged and deducted directly from the customer’s credit card.
and deducted.
7.12. The hotel customer is obliged to store his/her valuables in the safe in the room.
safe in the room. In the event of theft or burglary, Hotel Urania expressly accepts no
liability for valuables in the room.
§ 8 Rights of Hotel Urania
8.1 If the hotel customer refuses to pay the agreed remuneration or is in arrears with it, Hotel Urania is
in arrears, Hotel Urania shall be entitled to the statutory right of retention pursuant to § 970c
ABGB as well as the statutory right of lien pursuant to § 1101 ABGB to the items brought in by the hotel customer
by the hotel customer or the other guest. This right of retention or
Hotel Urania shall also have this right of retention or lien to secure its claim arising from the
accommodation contract, in particular for catering, other expenses incurred on behalf of the hotel
hotel customer and for any claims for compensation of any kind.
8.2 If the service is provided in the hotel customer’s room or at unusual times of the day
(after 8 p.m. and before 6 a.m.), Hotel Urania is entitled to charge a special fee for this.
charge a special fee for this. However, this special charge must be indicated on the room rate
on the room price list. Hotel Urania may also refuse these services for operational reasons.
refuse these services.
8.3 Hotel Urania has the right to invoice or interim invoice its services at any time.
of its services at any time.
§ 9 Liability of Hotel Urania for damage to property / valuables brought in
valuables
9.1 Hotel Urania shall not be liable for items brought in by the hotel customer.
9.2 Hotel Urania shall not be liable for valuables, money and securities.

§ 10 Keeping animals
10.1 Animals may only be brought to the accommodation establishment with the prior consent of Hotel Urania and, if necessary
be brought into the accommodation establishment for a special fee.
10.2 The hotel customer who brings an animal with him is obliged to keep or supervise this animal properly during his stay.
to keep or supervise this animal properly during its stay or to have it
at his own expense by a suitable third party.
10.3 The hotel customer or guest who takes an animal with them must have appropriate animal
liability insurance or private liability insurance that also covers possible damage caused by animals.
damage caused by animals. Proof of the
proof of such insurance must be provided upon request by Hotel Urania.
10.4 The hotel customer shall be liable to Hotel Urania for any damage caused by animals brought along.
caused by animals. The damage also includes in particular those compensation payments by
Hotel Urania that Hotel Urania has to provide to third parties.
10.5 Animals are not permitted in the lounges, lounges and breakfast rooms.
§ 11 No obligation to extend accommodation
11.1 The hotel customer is not entitled to an extension of his/her stay.
If the hotel customer announces his wish to extend his stay in good time
Hotel Urania may agree to the extension of the accommodation contract.
Hotel Urania is under no obligation to do so.
11.2 If the hotel customer is unable to leave the accommodation establishment on the day of departure
because unforeseeable exceptional circumstances (e.g. extreme snowfall,
floods, etc.) all departure options are closed or unusable,
the accommodation contract is automatically extended for the duration of the impossibility of departure.
automatically extended. A reduction of the fee for this period is only possible if the hotel customer
only possible if the hotel customer cannot use the services offered by the
services offered by the accommodation provider as a result of the exceptional weather conditions.
be able to make full use of the services offered. Hotel Urania shall be entitled to charge at least the amount
which corresponds to the price usually charged in the low season.
§ 12 Termination of the accommodation contract / early departure of the hotel customer /
Termination for good cause
12.1 If the accommodation contract was concluded for a definite period of time, it shall end upon
expiration of time.
12.2 If the hotel customer departs prematurely, Hotel Urania shall be entitled to demand the full agreed remuneration.
agreed remuneration. Hotel Urania shall deduct what it has earned as a result of the
the non-utilization of its service offer or what it has saved by
otherwise renting the booked rooms. Savings shall only be deemed
only exists if the accommodation establishment is fully booked out at the time of non-utilization of the
rooms booked by the guest is fully utilized and the room is not available due to the
can be rented out to other guests due to the hotel customer’s cancellation.
The hotel customer bears the burden of proof of the savings.
12.3 Hotel Urania shall be entitled to terminate the accommodation contract with immediate effect for
for good cause, in particular if the hotel customer:
a) makes significantly detrimental use of the premises or, through
or through his inconsiderate, offensive or otherwise grossly improper behavior to the
other guests, the owner, the owner’s staff or third parties
third parties living in the accommodation establishment, or makes living together
or is guilty of an offense punishable by law towards these persons.
offense against property, morality or physical safety; or
is guilty of such an offense;
b) suffers from a contagious disease or a disease that lasts longer than the
accommodation period or otherwise becomes in need of care;
c) fails to pay the submitted invoices when due within a reasonably set period
(3 days).
12.4 If the fulfillment of the contract is prevented by an event that is to be regarded as force majeure (e.g.
force majeure (e.g. natural disasters, strike, lockout, official orders, etc.), Hotel Urania
Hotel Urania may terminate the accommodation contract at any time without observing a period of
notice period, provided that the contract is not already deemed to have been terminated by law, or
is not already deemed terminated by law, or Hotel Urania is released from its obligation to provide accommodation. Any
claims for damages etc. by the hotel customer are excluded.

§ 13 Illness of the guest
13.1 If a guest falls ill during their stay at the accommodation establishment, Hotel
Urania shall provide medical care at the guest’s request. If danger is imminent,
Hotel Urania will arrange for medical care even without a special request from the guest.
in particular if this is necessary and the guest is unable to do so himself.
is not in a position to do so himself.
13.2 As long as the guest is not in a position to make decisions or the relatives of the guest
cannot be contacted, Hotel Urania will provide medical treatment at the guest’s expense.
medical treatment at the guest’s expense. The scope of these care measures ends
the time at which the guest is able to make decisions or when the guest’s
relatives have been notified of the illness.
13.3 Hotel Urania shall be liable to the hotel customer or, in the event of death, to their legal successors
legal successor in particular for the following costs:
(a) outstanding medical expenses, costs for patient transportation, medication and medical aids
b) room disinfection that has become necessary,
c) laundry, bed linen and bed furnishings that have become unusable, otherwise
for the disinfection or thorough cleaning of all these items,
d) restoration of walls, furnishings, carpets, etc.,
carpets, etc., insofar as these were contaminated or damaged in connection with the
or damaged in connection with the illness or death,
e) room rental, insofar as the room was occupied by the guest,
plus any days on which the rooms cannot be used due to disinfection,
evacuation or similar,
f) any other damages incurred by Hotel Urania.
§ 14 Place of performance, place of jurisdiction and choice of law
14.1 The place of performance is Vienna.
14.2 This contract shall be governed by Austrian formal and substantive law to the
the rules of private international law (in particular IPRG and EVÜ) as well as the
UN Convention on Contracts for the International Sale of Goods.
14.3 The exclusive place of jurisdiction shall be the competent court in Vienna.
§ 15 Miscellaneous
15.1 Hotel Urania is entitled to offset its own claims against claims of the hotel customer.
own claims. The Hotel Customer shall not be entitled to set off its own claims against
claims of Hotel Urania, unless Hotel Urania is insolvent or the Hotel Customer’s
insolvent or the hotel customer’s claim has been established by a court or recognized by Hotel Urania.
recognized by Hotel Urania.
15.2 In the event of loopholes, the relevant statutory provisions shall apply.